Newsletter

Leave us your email address

and we'll send you all the new jobs according to your preferences.

Data Analyst - Consumer Care

Job Description / Responsibility
Join the JOCKEY team as a Data Analyst on our corporate Contact Center Operations' team! Located at our global headquarters in WI (near and ), you'll analyze contact queue volume (utilizing Workforce Management tools) to ensure optimal consumer care team support and coverage. You'll also have an opportunity to design and develop reporting and analyses that will provide actionable insights to elevate our customer experience, and have a true voice in new system selections and implementation! This position has an opportunity for work! For more than 140 years, JOCKEY has been providing families with quality and comfort they can trust, and will continue to be there for generations to come. The inspirational stories of our everyday heroes exemplify our values of authenticity, courage, hope and family. JOCKEY is committed to quality and innovation, and the passionate pursuit to satisfy the human need for comfort continues to be the company's hallmark. JOCKEY products are sold in more than 145 countries, making us one of the most well-known apparel brands around the world. Our worldwide brand recognition, as well as competitive salary and company perks, make us a premier employer of choice! As a Data Analyst, you will: Analyze Contact Center trends including call volume, staff productivity, and resource allocation to ensure scheduling plans meet business needs. Develop VoC dashboards while providing overall support and insights to marketing, sales teams & all eCommerce content teams. Share product quality insights with Quality, Merchandising, Product Design, Supply Chain and SLT teams. Develop, analyze, and present Workforce Management (WFM) and Contact Center reports. Analyze WFM reports and forecasts and present recommendations to the Consumer Care leadership team. Monitor best-in-class tools and technology in the marketplace and provide recommendations to management team. Provide data and technology expertise on behalf of the department, collaborating with other internal and external business partners - including our internal Data Science team members. In return, we ask for: Bachelor's degree in a related field (Applied Computer Science, Mathematics, Data Analytics, etc.) or the equivalent of work-related experience. Experience working in Workforce Management tools (i.e., Aspect, Calabrio, etc.) desired. Three years' demand, forecasting, capacity planning, and scheduling analytics required, and workforce management experience. Strong understanding of Microsoft Office (Excel, Word, Outlook, PowerPoint). Tableau, SQL (or similar software) desired. Strong communication and interpersonal skills. Detail oriented with strong data and statistical analysis skills. Jockey offers employees: Full-time employment with competitive salary and benefits (including medical, dental, vision, 401k, paid vacation and holidays) A consistent first shift, weekday work schedule Onsite health & wellness programs and generous employee discounts Fashion-forward, business casual work environment (Jeans are ok!) 40 hours per year of paid volunteer time PTO/shut down the week between Christmas and New Year's What We Stand For: Jockey's culture reflects the values of our leadership. Success is achieved through hard work, mutual respect, and offering consumers products with striking quality and style from a brand they trust. Jockey associates and Jockey products are the genuine article. Retail is where the Jockey Lifestyle Brand meets the community. We were just named one of the Dave Thomas' Foundation's top Adoption-Friendly employers. Our non-profit 501c(3) Jockey Being Family organization helps to strengthen adoptive families in a variety of ways. We encourage our employees to take part in their community and enable them to support their volunteer passion with 40 hours of paid volunteer time annually. Founded in 1876, Jockey International, Inc. is a privately held, family-owned company with headquarters in Kenosha, WI. Started by Rev. Samuel T. Cooper as a sock company to serve lumberjacks of the day, the company has expanded into one of the most well-known apparel brands around the world. Today, Jockey products are sold in more than 145 countries. Jockey is committed to quality and innovation, and the passionate pursuit to satisfy the human need for comfort continues to be the company's hallmark. Visit to experience the quality and craftsmanship of the Original American Underwear brand.

Company Information

Address : Unknown.

Web :

About Company

Job Summary

Alert me to jobs like these:
Data Analyst - Consumer Care


  • Category: Information Technology
  • Sub Category: Not Specify
  • Posted on: 02nd Jan, 2023
  • Job Type: Not Specify
  • No. of Vacancies : Not Specify
  • Salary: Negotiable
  • Location: Wisconsin
  • Country: United States
  • Application Deadline: 25th Feb, 2023

Read this before applying

  • No Specification here

Instruction

    Interested and qualified candidates should click apply on company website to apply.


If you have any concerns about this job then please report it to our Customer Service team.

Related Jobs

Patient Affairs / Advocacy Manager Oncology (m/w/d)

Bayern

Patient Affairs Manager Oncology (m/w/d) Innovativ, dynamisch und nachhaltig: Als eines der weltweit führenden Unternehmen der forschenden Arzneimittelindustrie bieten wir bei AstraZeneca die besten Möglichkeiten für Ihre persönliche und berufliche Entwicklung. Denn für uns steht fest: wenn wir eine Chance auf Veränderung sehen, ergreifen wi...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 01st Jan, 2023
  • Deadline: 25th Feb, 2023

Patient Affairs / Advocacy Manager Oncology (m/w/d)

Hamburg

Patient Affairs Manager Oncology (m/w/d) Innovativ, dynamisch und nachhaltig: Als eines der weltweit führenden Unternehmen der forschenden Arzneimittelindustrie bieten wir bei AstraZeneca die besten Möglichkeiten für Ihre persönliche und berufliche Entwicklung. Denn für uns steht fest: wenn wir eine Chance auf Veränderung sehen, ergreifen wi...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 01st Jan, 2023
  • Deadline: 25th Feb, 2023

Patient Affairs / Advocacy Manager Oncology (m/w/d)

Hessen

Patient Affairs Manager Oncology (m/w/d) Innovativ, dynamisch und nachhaltig: Als eines der weltweit führenden Unternehmen der forschenden Arzneimittelindustrie bieten wir bei AstraZeneca die besten Möglichkeiten für Ihre persönliche und berufliche Entwicklung. Denn für uns steht fest: wenn wir eine Chance auf Veränderung sehen, ergreifen wi...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 01st Jan, 2023
  • Deadline: 25th Feb, 2023

Digital Director Digital Agency Linz

Oberösterreich

Reichl und Partner Digital was founded in 1999 and is an independently managed unit within the agency group.Our projects range from eCommerce, platforms, marketplaces to corporate websites. Our team currently consists of 25 digital rockstars. The vision "Creating outstanding digital Experiences made for human needs" is deep in our DNA.The agency gr...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 01st Jan, 2023
  • Deadline: 25th Feb, 2023

Mitarbeiter/in Customer Care / IT Support (w/m/d)

Baden-Württemberg

MITARBEITER/IN CUSTOMER CARE / IT SUPPORT (W/M/D) info-tech solutions GmbH & Co. KG ist ein Unternehmen mit Spezialisierung auf mobile Telematik im kommunalen Bereich. Unsere Kunden sind kommunale Betriebe, Landesverwaltungen und industrielle Unternehmen mit anspruchsvollem IT-Umfeld.Zur Erweiterung unseres Teams suchen wir zum nächst möglichen Z...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 01st Jan, 2023
  • Deadline: 25th Feb, 2023

Mitarbeiter/in Customer Care / IT Support (w/m/d)

Baden-Württemberg

info-tech solutions GmbH & Co. KG ist ein Unternehmen mit Spezialisierung auf mobile Telematik im kommunalen Bereich. Unsere Kunden sind kommunale Betriebe, Landesverwaltungen und industrielle Unternehmen mit anspruchsvollem IT-Umfeld.info-tech solutions GmbH & Co. KG ist ein Unternehmen mit Spezialisierung auf mobile Telematik im kommunalen Bereic...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 01st Jan, 2023
  • Deadline: 25th Feb, 2023

Long Term Care Case Manager

Colorado

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for an incredible non-profit agency? Are you goal driven? Then the SEP Case Manager position is for you! We are seeking a dynamic and team-oriented individual to join our team. The SEP...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 02nd Jan, 2023
  • Deadline: 25th Feb, 2023

ESSER III Recess Aid Renassance Charter School of St. Lucie

Florida

JOB PURPOSE Ensure that the teacher has extended planning by supervising students in a safe manner during recess. ESSENTIAL DUTIES AND RESPONSIBILITIES Instruction/Education Responsibilities Pick up students from the classroom on time. Drop students back off at the classroom on time. Ensure students are safe during recess. Manage the group of stude...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 02nd Jan, 2023
  • Deadline: 25th Feb, 2023

Sustainable Wastewater Operator

Connecticut

_Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 02nd Jan, 2023
  • Deadline: 25th Feb, 2023

Sustainable Wastewater Operator

Connecticut

Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection ...

  • Salary: Negotiable
  • Vacancy: Not Specify
  • Job Type: Not Specify
  • Category: Information Technology
  • Published on: 02nd Jan, 2023
  • Deadline: 25th Feb, 2023

NGO Services