Job Description / Responsibility
Summary: Independently maintains design and build expertise in Epic applications. Independently develops, upgrades and supports the Epic application, ensuring consistent documentation standards. Knowledge transfer with co-workers and client base is a key function of the position. Proposes solutions to team leader and manager surrounding documentation standards, efficiency, quality, reporting and/or system updates. Takes a leadership role in ensuring a learning approach in achieving knowledge proficiency in the Epic application from a functional and build perspective. Instrumental in growing team knowledge by engaging in critical thinking and analysis to seek and solve problems. Education: Associate's degree in healthcare, computer or related field. Bachelor's degree in healthcare, computer or related field preferred. Licensure/Certification: Epic certification(s), accredited or proficiency status for specific application required at time of hire or within 6 months of hire date. Status must remain up-to-date. Experience: Minimum requirement of 4 years' experience in information technology, healthcare or another related field. Familiarity with information technology service management (ITSM) principals preferred. Familiarity with medical terminology and workflows preferred. Ability to translate business needs into technical specifications. Epic and/or third party knowledge strongly preferred. Possesses the ability to address process requirements. Demonstrates good customer relationship skills. Must be a team player. Skilled at problem solving, strong organization skills, strong attention to detail, and demonstrated ability to understand complex issues and communicate these issues to co-workers. Ability to communicate, both verbally and written, effectively with technical team, as well as leaders and end users. Must be available and accessible 24/7/365.
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