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Vendor Management Spezialist für Customer Care Service (m|w|d)

Job Description / Responsibility
Ihre Aufgaben
  • Sie sind für die Durchführung von Ressourcen-, Budget-, Investitions-, und Sachkostenplanung, sowie für den Qualifizierungs- und Schulungsbedarf der MitarbeiterInnen im Fachbereich verantwortlich.
  • Außerdem sind Sie für die Überwachung von Kennzahlen der Leistungserbringung (Qualität, Mengen, Kosten, Prozesstreue) zuständig.
  • Als operativer Repräsentant koordinieren Sie interne und externe Schnittstellen.
  • Zu Ihren Aufgaben zählt ebenso das Störungs- und Krisenmanagement, sowie die Koordination der Qualifizierungsmaßnahmen für alle Standorte.
  • Im Rahmen Ihrer Tätigkeit stellen Sie fachliche Informationen (Arbeitsanweisungen, Schulungsunterlagen) für alle beteiligten Fachbereiche über geeignete Informationskanäle sicher.

Ihr Profil
  • Sie verfügen idealerweise über ein Studium der Betriebswirtschaftslehre, alternativ über eine kaufmännische Ausbildung.
  • Zusätzlich haben sie mehrjährige Führungserfahrung und Erfahrung mit Projektmanagement.
  • Sie besitzen umfassende Kenntnis in der Servicecenterbranche sowie Produktkenntnis im Bereich fahrzeugbezogene Hilfeleistungen.
  • Zu Ihren persönlichen Fähigkeiten zählen eine analytische Vorgehensweise und eine ausgeprägte Ergebnisorientierung.
  • Außerdem können Sie sich sehr gut durchsetzen und kommunizieren.



Company Information

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Vendor Management Spezialist für Customer Care Service (m|w|d)


  • Category: Institutional Support
  • Sub Category: Not Specify
  • Posted on: 02nd Jun, 2022
  • Job Type: Not Specify
  • No. of Vacancies : Not Specify
  • Salary: Negotiable
  • Location: Bayern
  • Country: Unknown
  • Application Deadline: 25th Jul, 2022

Read this before applying

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Instruction

    Interested and qualified candidates should click apply on company website to apply.


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